Refund policy

Returns & Refunds Policy

his policy applies to orders placed on [ZTEE]’s independent store.

1. Refund Overview

You may request a refund within 30 days of receiving your order. Refund requests that meet the conditions of this policy will be reviewed.

Except for verified product quality issues, shipping and handling fees are non-refundable.

No return is required, and we do not accept returns.

2. Refund Eligibility

To qualify for a refund, all of the following conditions must be met:

The refund request must be submitted within 30 days after the delivery date. The delivery date is based on the carrier’s delivery confirmation or the date you confirm receipt.

Refund requests submitted more than 30 days after delivery are not eligible and will not be approved.

Except for verified product quality issues, shipping and handling fees are non-refundable.

Refund eligibility is strictly limited to the 30-day window beginning on the confirmed delivery date.

3. Product Quality Issues

If you request a refund due to a product quality issue, please take photos and contact us. After verification, you will receive a full refund.

If you wish to repurchase, please contact customer service for coupon compensation.

 4. Refund Process

Please contact us at [support@ztee.usl] with your order number, delivery date, reason for the refund, and relevant photos or evidence.

Once approved, the refund will be issued to the original payment method. Processing time depends on the payment provider or bank.

5. Non-Refundable Situations

The following situations are not eligible for refunds:

  • Refund requests submitted outside the 30-day guarantee period;

  • Orders that have been processed or fulfilled after the 30-day period;

  • Requests outside the scope of this policy.

6. Return Instructions

Because no return is required and returns are not accepted under this policy, please do not ship items back. We cannot receive or process returned packages.

If you choose to send items back, you are responsible for the shipping costs and risk.

7. Legal Rights

This policy does not exclude any non-waivable rights you may have under applicable law. If local law requires a longer refund period, local law will prevail.